Enterprise-Grade - Built entirely on Microsoft Azure Stack

The Future of Citizen &
Customer Engagement is Here

Enquiry 360 combines an AI Voice Agent, AI Form Builder, and a no-code CRM on Microsoft Dataverse — enabling 24/7 services in 65+ languages with zero data leaving your Azure tenant. Reduce contact centre response times by up to 50%. Deploy in days from Microsoft AppSource.

Book a Demo See the Voice Agent

Microsoft Partner

On AppSource

Azure UK Data Centres

65+ Languages

"Good morning! How can I help you today?"

"There's a massive leak flooding my kitchen"

"I'll log that as an emergency housing repair. Can I take your name and address?"

AI Voice Agent — Live

The Platform

One Platform. Three Pillars.
Infinite Possibilities.

Enquiry 360 is a complete AI-powered engagement platform built entirely on Microsoft's trusted cloud. Configure once — deploy across web, mobile, and voice.

AI Voice Agent

Natural language phone automation that replaces rigid IVR menus. Callers speak naturally — the AI understands, routes, collects data, and creates records. In any language.

Natural conversation, not "Press 1"
65+ languages with auto-detection
Semantic validation of answers
Graceful human handoff

Explore Voice Agent

AI Form Builder

Describe what you need in plain English — the AI generates complete multi-page forms with conditional logic, validation, automated actions, and Dataverse integration.

Prompt-to-form in seconds
10 field types with smart defaults
Conditional navigation built-in
Automated email & escalation actions

Explore Form Builder

CRM & Dataverse

A purpose-built CRM on Microsoft Dataverse with guided dialogs, automated handoffs, escalation chains, full audit trails, and Power Platform integration.

No-code form configuration
Rule-based automated actions
Import/export forms across environments
Power BI analytics & reporting

Explore CRM

Game Changer

AI Voice Agent
Your 24/7 Contact Centre

Replace "Press 1 for Repairs" with natural conversation. The Enquiry 360 Voice Agent understands context, speaks 65+ languages, and never takes a day off.

Natural Conversation

Callers describe their issue in their own words. The AI understands intent, asks intelligent follow-up questions, and validates answers semantically — not just syntactically.

65+ Languages, Auto-Detected

A caller speaks Hindi? The agent detects it, confirms in both languages, and continues the entire conversation in Hindi — with native-quality Azure Neural Voices.

Configuration-Driven

No developers needed. Update a form in Dataverse and the voice agent automatically adapts. Add a new service? It's live on the phone line in minutes.

Smart Validation & Correction

"Actually, my name is Jonathan, not John." The agent understands corrections mid-conversation. It validates postcodes, emails, and phone numbers spoken naturally.

Enterprise Security

Everything runs inside your Azure tenant. Call recordings, transcripts, and data never leave Microsoft's cloud. Full GDPR compliance with complete audit trails.

Live Conversation Demo

The Old Way vs. The Enquiry 360 Way

Traditional IVR

"Press 1 for Repairs, Press 2 for Billing..."
English only
9-to-5 hours, long wait times
Requires developer changes for new menus
Rigid, frustrating caller experience
High staff costs, human errors

Enquiry 360 Voice Agent

"Tell me what you need" — natural conversation
65+ languages, auto-detected
24/7/365 with instant response
Admin configures in Dataverse, no code
Human-like, empathetic interactions
50%+ faster response times, zero errors

AI-Powered

Build Entire Forms
With a Single Prompt

Describe what you need in plain English — the AI generates complete, production-ready forms with pages, fields, conditional logic, validation, and automated actions.

Enquiry 360 AI Form Builder

Describe Your Form

Generated Form Structure

Instant Generation

Multi-page forms with 20-40 fields generated in seconds from a natural language description.

Smart Branching

The AI automatically creates conditional navigation — skip pages based on answers, route to different paths.

Auto Actions

Emails, phone tasks, escalations, and workflow triggers are generated with the form — complete with merge tags.

AI Context

Every field gets AI context metadata, enabling the Voice Agent to ask questions naturally and validate intelligently.

Batch Collections

Generate an entire service area — 6-10 related forms in one prompt. "Create a dental services collection."

10 Field Types

Text, dropdowns, radio buttons, checkboxes, dates, times, attachments, images, info panels — all AI-generated.

Capabilities

Mission-Critical.
Enterprise-Grade. Zero Compromise.

Built for organisations where failure is not an option. Every component runs inside your Microsoft Azure tenant — your data never leaves, your security never wavers. GDPR compliant. Trusted by government and enterprise.

Azure-Native Security

Your data never leaves your Microsoft Azure tenant. Hosted in UK South data centres. GDPR compliant, ICO aligned. Role-based access, complete encryption at rest and in transit, and full audit trails for every interaction.

True No-Code

Design forms, configure voice flows, set up automations — all through Dataverse records. No developers, no deployments, no waiting.

Conditional Logic

Complex branching with AND/OR rules, 8 comparison operators, pipe-separated multi-value matching. Forms that think.

Automated Handoffs

Rule-based engine triggers emails, phone tasks, workflows, or follow-up enquiries — with escalation chains and rota scheduling.

Power BI Analytics

Every enquiry, every answer, every interaction — captured in Dataverse for real-time dashboards, trend analysis, and service improvement.

Power Platform Integration

Connect to Power Automate, Power Apps, Teams, and 1,000+ connectors. Extend with custom workflows and business logic.

Lookup Integration

Search external Dataverse entities in real-time — property databases, contact records, appointment systems — from within forms and voice calls.

Import & Export

Export complete form definitions as JSON files. Import across environments, clone forms, version control your configuration.

Team-Based Access

Security roles control who sees what — Admin, Manager, User levels with team-based form visibility and record ownership.

100% Microsoft Stack

Built Entirely on
Microsoft Azure

No third-party dependencies. No data ever leaves your Azure tenant. No third-party AI training on your data. Enquiry 360 is built from the ground up on Microsoft's enterprise cloud — the same infrastructure trusted by 95% of Fortune 500 companies. Hosted in Azure UK South data centres. Simple to install from Microsoft AppSource.

Azure AI

Azure Speech

Communication Services

Container Apps

Dataverse

Power BI

Power Automate

Entra ID

Dataverse

Voice Agent

Web Forms

Azure AI

Mobile

Industries

Transforming Services
Across Sectors

From housing repairs to healthcare appointments — Enquiry 360's configuration-driven architecture means it adapts to any industry without code changes.

Local Government

Housing repairs, noise complaints, waste collection, council tax, planning applications, highways, streetlighting, fly-tipping — all through one platform.

333 councils in England alone

Central Government

Citizen service lines, benefit enquiries, departmental routing, national helplines — scalable to millions of calls with Azure auto-scaling.

Millions of citizen interactions

Healthcare

Patient appointments, prescription requests, symptom triage, referrals, dental services — multilingual access for diverse communities.

NHS & GP practices

Utilities

Report leaks, meter readings, supply issues, billing queries, appointments — 24/7 automated service for essential services.

£60B+ UK market

Insurance

First Notice of Loss, claim status, policy queries, document requests — reduce claims processing time by automating initial data capture.

Claims automation

Enterprise

Internal helpdesks, customer complaints, service requests, feedback collection — any business process that captures structured data.

Any Dataverse workflow

"The integration of Enquiry 360 has resulted in a 50% reduction in response times, improved customer satisfaction, and enhanced analytics. This strategic move has been instrumental in saving us time and resources and has given us financial freedom and the ability to explore innovative avenues like digital transformation."

Lead Architect Local Authority Customer — 50,000+ employees

Multilingual

Every Voice Matters.
Every Language Understood.

Enquiry 360's Voice Agent auto-detects the caller's language and seamlessly switches the conversation. Citizens who don't speak English can access the same services — bridging the digital and language divide.

9% of UK residents don't speak English as a first language

Inclusive by design Elderly, visually impaired, non-digital natives

English

हिंदी

Cymraeg

العربية

Polski

中文

বাংলা

اردو

Español

Français

ਪੰਜਾਬੀ

Somali

Pricing

Simple, Transparent
Pricing

Start with a free trial. Scale when you're ready. No hidden costs.

Standard

$ 30 /user/month

1 month free trial

Up to 50 users
Full CRM platform access
No-code form builder
Guided dialogs
Automated handoffs
Default dashboards
Email support

Start Free Trial

Ready to Transform
Your Contact Centre?

Join forward-thinking organisations already using Enquiry 360 to deliver faster, smarter, and more inclusive citizen services.

Discovery Call This week

Live Demo Week 1

Proof of Value Weeks 2-4

Go Live Week 5+

Start Your Journey

About Us

Maya Information Systems

Solutions Simplified

With over 15 years of hands-on expertise across the Microsoft stack, Maya Information Systems has been delivering robust, reliable software solutions for local government, central government, utilities, and large enterprises. Our systems stand the test of time because they're built by people who understand the real-world pressures our clients face.

As a Microsoft Partner, our team of Microsoft Certified Professionals specialises in Dynamics 365, Azure, Power Platform, and SharePoint. We don't just build technology — we solve real business problems with solutions that last.

Every client is a reference. Every deployment is a success story. That's not marketing — that's years of earned trust and hands-on delivery.

Microsoft Partner

Azure & Cloud

Dynamics 365

Power Platform

SharePoint

COTS & Custom

12+

Years in Business

100%

Client Satisfaction

Gov+

Enterprise Clients

Based & Operated

Get in Touch

Let's Talk About
Your Transformation

Book a demo, request a pilot, or simply ask a question. We respond within 24 hours.

Email

info@enquiry360.com support@mayainfosys.co.uk

Phone

+44 7471 037068

Office

DNS House, 382 Kenton Road
Harrow, HA3 8DP
United Kingdom

AppSource

View on Microsoft AppSource