Who answers when reception is already with a patient?
In short. A patient rings while your receptionist is with someone at the desk, or on a Sunday evening when they have finally decided to sort it out. Enquiry 360 is an AI receptionist that answers, asks the questions you would ask, and writes the enquiry into your own Microsoft Dataverse. It takes the booking request in full, reads it back, and passes it to you to confirm, so nothing gets double booked. From £99 + VAT a month. It answers every call, through the working day and after you close. You can ring 01924 339888 and hear this exact line.
The call that gets missed in a clinic is rarely the emergency. It is the routine one, from someone who will ring the next practice on the list rather than leave a voicemail.
What it actually does on a clinic call
It answers on the first ring, every time, including out of hours. It asks who is calling, what they need, whether they are an existing patient, and anything else you have told it to ask. It reads back what it heard so the patient can correct it.
It takes the booking request in full: what the patient needs, how urgent it is, and when they can come in, read back before they hang up. Your team confirms the slot, which is the honest way round when appointment length, clinician availability and room booking all sit in your practice system.
The questions are yours
An enquiry about a broken tooth is not the same as one about Invisalign, and neither is the same as a routine check-up. The line we run for a dental practice branches on exactly that, and each branch asks different things.
You describe the routes you want and they get configured. No developer, and no waiting for a release.
Where the enquiry ends up
In your own Microsoft system, as a structured record rather than a voicemail or an email someone has to retype. Whoever opens reception can see what came in overnight, who dealt with it, and what is still open.
If a patient is more comfortable in another language, it answers in theirs and still writes the record in English. There are 66 to choose from.
What about urgent calls
You decide what counts as urgent and what happens then. Where you have given it a number, it puts the caller through. Where you have not, it says so plainly rather than promising a transfer it cannot make, takes the details, and flags the enquiry.
It never tells a patient it is a person.
You do not have to start with the phone
The same process runs on screen. Your reception staff open it, get walked through the same questions in the same order, and it writes the same record. That is the Quick Start CRM, and plenty of practices use only that.
It is worth saying plainly because the phone is the eye-catching part and it is not the whole product. If what you actually want is for every person on the desk to capture a new patient enquiry the same way, you can have that on its own, installed from Microsoft AppSource, and add the phone later or never.
Frequently asked
Can an AI receptionist book patient appointments?
Yes. It takes the booking request in full: what the patient needs, how urgent it is, and when they can come in, validated against your rules and read back to them before they hang up. It lands in your own Dataverse as a structured record, which is what lets a Power Automate flow carry it into the practice system you already run. Your team confirms the slot, because appointment length, clinician availability and room booking sit in there, and a double booking costs more than a call back.
Is there an AI receptionist for a dental practice?
Yes, and there is a dental line running now. Ring 01924 339888 and it will take you through a clinic conversation, branching between routine bookings, Invisalign enquiries, costs and emergencies, because that is how the process was configured.
What happens with an emergency call?
Whatever you configure. Where you have given it a number to transfer to, it puts them through. Where you have not, it says so honestly, takes the details and marks the enquiry, rather than claiming a handover it cannot perform.
Is patient data safe?
The records are written into your own Microsoft tenant, in the Azure region you choose, under your access controls and your retention policy. Nothing is stored on a vendor platform. There is a fuller explanation on the page about where your call data lives.
Is this an auto attendant with a friendlier voice?
No, it is a step past that. An auto attendant reads out options and transfers the call. This asks the patient why they are ringing and takes it from there, which matters most for the callers who find menus hardest: the elderly, the anxious, and anybody ringing about something urgent.
Hear it handle one. Ring 01924 339888. It is a live line, not a recording, and it takes about a minute.
From £99 + VAT a month. Free setup, cancel anytime. Or read where your call data lives and how it compares to an answering service.