A driver rings in sick at twenty to six
In short. The temp desk lives on the early phone, and the client who needs cover rings before anyone is at a desk. Enquiry 360 is an AI receptionist that answers your own number at any hour, in 66 languages, and asks the questions your desk actually asks. A sickness call, a cover booking and a candidate registration each take their own path, and each one lands as a structured record in your own Microsoft Dataverse. Callers are told at the start that they are speaking to an automated assistant. From £99 + VAT a month. You can ring 01905 918444 and hear it.
The shift starts at six. The sickness call comes at half five, the cover request lands minutes later, and the desk opens at nine.
The calls that arrive before anyone is in
Cover requests and sickness calls happen outside office hours by definition, because that is when the shift they affect begins. Registrations arrive from the other direction, in the evening, once the candidates worth having have finished work and are finally free to talk.
It answers all of them on the same number, and four in the morning costs what four in the afternoon costs.
A sickness call and a booking take different paths
You set the questions and the order, and the first answer decides the route. A temp ringing in sick gives the client, the site and the shift they are missing. A client booking cover gives the role, the rate, the shift pattern, the start date and who to ask for on arrival. Each one reaches the right desk with the right detail already on it.
Friday afternoon is its own kind of traffic. A timesheet or pay query can go straight to payroll with the worker, the week and the assignment attached, so whoever picks it up starts with the query rather than a name and a callback number.
Registrations taken while candidates are free to talk
The role they want, the tickets and certificates they hold, when they can work and the right to work details your process asks for. Values are checked against the rule your form declares as they are given, and read back where the form asks for it, so a licence category or a certificate number is right on the call rather than corrected a week later.
It answers in 66 languages, which counts for something on a driving, industrial or care desk where plenty of good candidates would rather register in their first language. Checking the documents stays with your consultants: the call captures what the candidate says, ready for them to verify.
Who is on call this week is a setting
Routing is configuration, so the consultant covering nights, the desk that owns a client, and the number an urgent caller is put through to are all things you change rather than build. Where you have given it a transfer number it puts the caller through. Where a call arrives with nobody to take it, it captures the detail in full and says plainly what happens next.
Because the record sits in Dataverse the rest follows on: an overnight booking can reach a Teams channel, a shared inbox or the on-call mobile within a minute of the caller hanging up.
Where the record lands
Every call becomes a row in your own Microsoft Dataverse, in your own Microsoft tenant, under your Entra ID sign-in and your access control. That is what makes the morning after straightforward. Power BI and Excel read it like any other table, so how many cover requests came in overnight and how many were filled by nine is a chart rather than a memory.
Power Automate reaches over a thousand connectors, so an enquiry can go on to your job system, your accounting package, a rota, or anything with an API. Certificates captured with expiry dates on them can be flagged before they lapse, which puts compliance chasing on a schedule instead of leaving it to whoever remembers.
The same process on screen
When a consultant takes the call themselves, they can work through the same questions in the app, on a desktop or on a phone. Same order, same checks, same record at the end, so a registration taken at a jobs fair looks like one taken at half five in the morning.
That part is the application, priced separately from the answering. Some agencies start there, get their registrations consistent, and add the phone once they trust what comes back.
Frequently asked
Can it take a sickness call before six in the morning?
Yes. It answers at any hour on your own number, and an early call costs the same as a mid-morning one. It asks which client, which site and which shift, then routes it to whoever covers that desk, so the consultant who picks it up already knows what needs filling.
Will it take a booking from a client after the office has closed?
Yes, and that is the call worth catching. Role, rate, shift pattern, start date and who to ask for on arrival, or whatever else your booking process asks. It captures the request and your consultant confirms the worker. Every booking taken overnight sits on the same record, so where two sites have asked for cover on the same shift, whoever allocates in the morning sees the clash at once instead of finding out when a driver fails to arrive.
Can it register a candidate over the phone?
Yes, and evenings are when candidates are actually free to do it. The role they want, the tickets and certificates they hold, when they can work and the right to work details your process asks for. Values are checked against the rule your form declares, and read back where the form asks. Checking the documents themselves stays with your consultant.
Does it put an urgent caller through to a person?
Where you have configured a number, yes, and the on-call consultant this week is a setting you change rather than a mobile somebody diverts. Where a call comes in with nobody to take it, it captures the detail in full and tells the caller plainly what happens next.
Where does what it captures end up?
In your own Microsoft Dataverse, inside your own Microsoft tenant, under your sign-in and your access control. Every call is a row, so Power BI and Excel read it like any other table, and Power Automate can pass it on to a shared inbox, a Teams channel, a rota or your job system.
Can I hear it before I sign up?
Ring 01905 918444. It is a live line rather than a recording, it takes about a minute, and there is no form to fill in first.
Is this just a better answerphone?
No. An answerphone records and waits. This takes the booking or the sickness call properly at five in the morning, and what reaches you is a filled-in record rather than a message somebody has to listen to and type up.
Hear it handle one. Ring 01905 918444. It is a live line, not a recording, and it takes about a minute.
From £99 + VAT a month. Free setup, cancel anytime. Or read where your call data lives and how it compares to an answering service.