Who is it for?
In short. You configure the process. Enquiry 360 runs it. Any sector, and any function: customer service, field service, sales, marketing. Two ways to answer it, your staff on screen or an AI voice agent on the phone, both writing the same record into your own Microsoft Dataverse. The sectors below are examples, not a menu.
Most software in this space is sold as a vertical. A version for dentists, a version for solicitors, a version for trades. This is one engine that becomes any of them, which matters if your process does not look like everybody else’s.
Any sector, any process
The questions, the branching, the validation and the actions at the end are all configuration. A dental practice and a plant hire firm run processes that look nothing like each other out of the same software, with no code written for either. It is not limited to enquiries: the same engine handles customer service, field service, sales and marketing processes, because a process is a process.
Vertical software is fast when your business matches the template, and painful when it does not.
Health and care
Dental practices, GP surgeries, veterinary practices, opticians, physiotherapy, chiropractic, podiatry, aesthetics clinics, private consultants, care agencies, dispensing pharmacies, hearing centres, fertility clinics, mental health services.
Someone rings while reception is with a patient, or on a Sunday. The request is taken and passed to you to confirm, because the diary is not ours to write into. More on this.
Trades and contractors
Plumbers, electricians, builders, roofers, locksmiths, heating engineers, gas engineers, glaziers, decorators, landscapers, pest control, drainage, scaffolders, joiners, tilers, plasterers, driveway and paving, skip hire.
Both hands full and the phone goes. The job is taken down properly and emailed to you before you are off the ladder. More on this.
Professional and financial
Solicitors, conveyancers, barristers chambers, accountants, bookkeepers, mortgage brokers, insurance brokers, financial advisers, surveyors, architects, planning consultants, recruitment agencies, translation services.
A new client enquiry is the one you least want handled inconsistently, and it arrives when everyone is busy. More on this.
Education and tuition
Private tutors, tuition centres, music teachers, driving instructors, language schools, nurseries, independent schools, exam preparation, SEN support, sports coaching.
Parents ring during a lesson, which is the one hour you cannot pick up. More on this.
Property and lettings
Estate agents, letting agents, block management, property maintenance, holiday lets, student accommodation, removals, storage, surveyors.
People enquire at eleven at night, and viewings mean nobody is at a desk during the day either.
Hospitality, leisure and retail
Restaurants, cafes, pubs, hotels, salons, barbers, spas, gyms, clubs, event venues, caterers, florists, opticians, garden centres, funeral directors.
The phone rings hardest exactly when nobody can answer it, which is mid-service.
Hire, transport and logistics
Car hire, van hire, plant hire, equipment hire, taxi and private hire, couriers, driving schools, vehicle repair, MOT centres, breakdown services.
Bookings and quotes arrive around the clock and each one needs the same few facts captured.
Public sector and housing
Councils, housing associations, ALMOs, out-of-hours services, waste and recycling, environmental health, council tax, planning, highways, parking, homelessness, adult social care, contact centres, charities.
This is where the platform has been running longest, with staff working enquiries on screen against configured processes. More on this.
Social housing and repairs
Councils, housing associations, ALMOs, registered providers, repairs contractors, out of hours bureaus.
Awaab's Law puts a fixed clock on hazard reports, and it starts when the resident tells you. More on this.
Contact centres and outsourcers
Contact centres, BPOs, out of hours bureaus, shared service teams, managed service providers, anyone answering the phone on behalf of somebody else.
You run it for every client on your book, each to their own process, and you change it yourself when they change theirs. More on this.
It is more than one thing, and that is the point
Enquiry 360 runs your enquiry process, and the ways of answering it sit on top. Phone, desk and web chat all run the same configured process, and SMS, email response handling and reporting run on the same model. Adding one more way in does not mean starting again.
Most of the products it gets compared to do one job. This does several, because it is one configured process running on Microsoft’s own platform rather than a separate tool bolted onto it.
- Guided capture. Staff walked through the process step by step so every enquiry is taken the same way.
- An AI voice agent. The same process answered on the phone, around the clock, in 66 languages.
- Triage and routing. The enquiry goes where it should, on your rules, not into a shared inbox to be sorted later.
- Workflows and actions. Emails, notifications and follow-on steps fire from what was captured.
- Reporting. What came in, who dealt with it, what is still open, across every channel.
- The rest of Microsoft. It is your Dataverse, so Power Automate, Power BI, your security model and your existing integrations all apply. Nothing has to be connected to anything.
You can buy the parts you need. Some customers run only the on-screen capture. Some add the phone later. The engine underneath is the same either way.
If your sector is not on this list
It almost certainly still works. The test is not what industry you are in, it is whether your enquiries follow a repeatable set of questions. If they do, the process can be configured.
Frequently asked
What kind of business is Enquiry 360 for?
Any business that takes enquiries and wants them captured the same way every time. It is configuration-driven rather than built for one industry, so the questions, the branching and what happens at the end are set up for your process. It is in use across health, trades, professional services, education, property, hospitality, hire and the public sector.
Is there a version specifically for my industry?
You get a version configured for your industry, rather than a separate product sold as one. The same engine is configured differently, so a dental practice, a solicitor and a plant hire firm get processes that look nothing like each other, from the same software, without code. That is deliberate: vertical software is fast when your business matches the template, and painful when it does not.
Do I have to use the phone answering?
No. The app on its own is a step-by-step capture tool your staff work on screen, and it installs from Microsoft AppSource. The AI voice agent is a separate, optional way of answering the same configured process, so you can add it later or not at all. Plenty of customers use only the first.
My sector is not listed. Does it still work?
Almost certainly. The lists on this page are examples rather than a menu. If your enquiries follow a repeatable set of questions, the process can be configured. If they genuinely do not, we will tell you so.
How long does it take to set up a process?
Standard setup is included and a straightforward process is usually a matter of hours once your Microsoft tenant is in place. Something with a lot of branching or an integration takes longer and we scope that with you.
Can I see it working before deciding?
Yes. There are live lines you can ring right now with no form and no booking. 01924 926000 for the general one, or the sector lines linked from this page.
Is this call handling software, or something the caller talks to?
Both, and the second is what makes the first worth having. It answers the call and holds the conversation, and what you are left with is a structured record you can route, report on and act on. Most call handling software starts after somebody has already taken the call. This is the part that takes it.
Hear one running. Ring 01924 926000. No form, no booking, about a minute.
From £99 + VAT a month with phone answering, or take the app on its own from Microsoft AppSource and add the voice later. Or read where your data lives and which languages it answers in.