Who takes the new client call when everyone is busy?
In short. A new enquiry usually goes to whoever picks up first, which is not always the person best placed to take it. Enquiry 360 is an AI receptionist for law firms. It answers, asks your intake questions in your order, works out which area the matter belongs to, and routes it. It keeps a full record of what was said. It never gives legal advice. From £99 + VAT a month. It answers through the working day as well as after it. You can ring 01925 257160 and hear this exact line.
New client enquiries are the ones you least want handled inconsistently, and they arrive exactly when nobody is free.
Intake, asked the same way every time
The questions you would want asked of a new enquiry, asked in your order, on the thousandth call as on the first. Conflict-check basics, what the matter concerns, how they found you, and how to reach them.
Consistency is the point. An intake process that varies by whoever answered is the one that loses matters.
Routed to the right fee-earner
Conveyancing, family, personal injury or probate go to different people. You configure which is which, and the enquiry lands with the right one rather than in a shared inbox to be triaged later.
Where you have given it a number, it can put an urgent caller through. Where you have not, it says so plainly and takes the enquiry instead.
It takes the enquiry, and gives no advice
This matters enough to state on its own. It captures and routes. It does not answer legal questions, offer an opinion, or suggest what someone should do. That boundary is configured, not left to chance.
An audit trail you can point at
Every call produces a structured record in your own Microsoft Dataverse, with what was asked and what was answered. Recording is off unless you switch it on, and when you do, the recordings go to storage you control in your own Azure subscription.
Guided intake, with or without the phone
This is the part most firms actually buy first. The same intake process runs on screen, so whoever takes a new enquiry is walked through it step by step and cannot skip a question or ask them in a different order. The record lands in the same place either way.
It is configuration rather than code, and it sits on Microsoft Dataverse, so the firm can report on it, automate from it and connect it to what it already runs. It is the intake system that sits in front of your case management, handling the enquiry before a matter exists.
You can take the app on its own from Microsoft AppSource and add the voice agent later, or not at all.
Frequently asked
Will it give callers legal advice?
No. It captures the enquiry and routes it. It does not answer legal questions or offer opinions, and that boundary is part of the configuration rather than something the model decides call by call.
Can it route to different practice areas?
Yes. You define the areas and the rules, and the enquiry goes to the right fee-earner. Where you have configured a transfer number it can put a caller through directly.
Is it a case management system?
It is the intake system that sits in front of your case management. It handles the new enquiry before a matter exists and captures it as a structured record in your own Dataverse, then hands over to whatever you use to run the matter.
What about client confidentiality?
Everything is written into your own Microsoft tenant, in the region you choose, under your access controls and retention policy. Nothing sits on a vendor platform. Call recording is off by default.
Is there a virtual receptionist for law firms?
Yes. Enquiry 360 is a virtual receptionist for law firms, and the difference that matters is what happens after the call. Most take a message. This takes the enquiry: who is calling, what it concerns, which practice area, and whatever else your intake process needs, captured as a structured record in your own Dataverse rather than a note somebody has to work through in the morning.
Can an AI answering service take new client enquiries?
Yes. Taking new client enquiries is the main thing this AI answering service does. New enquiries arrive out of hours as often as not, and a missed one is usually a lost instruction. It asks your intake questions, reads the details back to the caller, and files the enquiry so somebody can pick it up first thing. It gives no advice and makes no commitment on your behalf.
Would it replace our switchboard?
It can. A switchboard passes a caller to a person or to a voicemail. This takes the matter itself, works out which area of law it belongs to, and routes it with a full note attached, so the fee-earner reads the enquiry rather than ringing back to find out what it was.
Hear it handle one. Ring 01925 257160. It is a live line, not a recording, and it takes about a minute.
From £99 + VAT a month. Free setup, cancel anytime. Or read where your call data lives and how it compares to an answering service.