Both hands full and the phone goes
In short. Around six callers in a hundred leave a voicemail. The rest ring the next name on the list. Enquiry 360 is an AI receptionist that answers while you are on the tools, asks what the job is, where it is and how urgent, then emails it to you and files it as a record. One extra job a month more than covers it. From £99 + VAT a month. It answers all day as well, not only evenings and weekends. You can ring 01905 918444 and hear this exact line.
You are up a ladder or under a sink. The phone is in the van. By the time you ring back, they have booked someone else.
What it takes down
What needs doing, the address, how urgent it is, and who to ring back. Whatever you would ask if you could pick up, asked in the order you would ask it.
It reads the details back so a wrong house number gets corrected on the call rather than at eight the next morning.
Why not just voicemail
Because almost nobody leaves one. A caller with a leak is not going to wait for a beep, they are going to try the next number. Voicemail catches the patient callers, which are not the urgent ones.
An answered call also lets you triage. A dripping tap and a burst pipe do not need the same response, and the difference is on the record before you have read it.
Out of hours is the point
Evenings, weekends and the middle of a job are when the calls you would have missed actually happen. There is no per-hour cost, so three in the morning costs the same as three in the afternoon.
What you get afterwards
An email with the job on it, and a structured record in your own Microsoft Dataverse that you can look back through. Not a transcript to wade through. The fields you asked for, filled in.
It works without the phone side too
If someone in your office takes the calls, they can work the same process on screen. Same questions, same order, same record at the end. That is the Quick Start CRM and it is sold separately from the answering.
Some firms start there, get the job sheets consistent, and only add the phone once they trust what it captures.
Frequently asked
Will it know what kind of job it is?
It asks. You set the questions, so if you want to separate emergency call-outs from quotes, or gas work from general plumbing, it asks that and the answer is on the record before you open it.
What if I am on the phone to someone else?
It answers anyway. It is not a queue and there is no engaged tone. Callers who ring at the same moment get separate conversations.
Does it try to price the job?
No, and it will not pretend to. It captures what the job is so you can price it. Making up a number on your behalf is the fastest way to lose money on a call you never heard.
Can I hear it before I sign up?
Ring 01905 918444. It is a live trades line, it takes about a minute, and there is no form to fill in first.
How is it different from an answerphone?
An answerphone gets you a name and half a story. This asks what you would ask: what the job is, where it is and how urgent it is, then sends it through while you are still up a ladder.
Hear it handle one. Ring 01905 918444. It is a live line, not a recording, and it takes about a minute.
From £99 + VAT a month. Free setup, cancel anytime. Or read where your call data lives and how it compares to an answering service.